Frequently Asked Questions (FAQ)

Q. Is there a cancellation fee?

A. Cancellation penalties are based on the I-House Terms and Conditions for Accommodation.
For information on cancellation fees, please click here.

Q. Is smoking allowed?

A. Please be advised that all the lodging rooms including balconies, both in the East and West Wings, are smoke-free, in an effort to provide a healthier environment for our members and guests. Please use the smoking room next to the foyer in the basement and the area near the entrance of the Annex when smoking. Thank you for your understanding and cooperation.

Q. Is there an accommodation charge for children?

A. Children under elementary school age may sleep with an adult for free (one child per bed). Children over elementary school age or children using a bed by themselves will be charged the same as adults.

Q. Can I send my luggage before check-in?

A. Please specify the arrival date / guest name and send to the following address. We will keep your luggage at the Front Desk until your arrival.

Front Desk
International House of Japan
5-11-16 Roppongi, Minato-ku, Tokyo 106-0032

Inquiries and Reservations

Front Desk
International House of Japan
TEL: 03-3470-4611 (24 hours)
FAX: 03-3479-1738